On June 4, the National Visa Center (NVC) confirmed that developers are working on solutions to three areas experiencing high incidence of error messages: submission of the DS-260 Immigrant Visa Application, DS-261 Choice of Address and Agent forms, and online payment of Immigrant Visa Application Processing Fees. The NVC stated that as it works to find a technical solution, individuals should follow the instructions posted on the DOS website, “Assistance for Applicants Experiencing Technical Difficulties.” The NVC also advised that is it opening new phone lines as a work-around for customers who have been unable to complete Form DS-261 and pay their online fees. Similar problems were reported last year.
In addition, the DOS reported in early June that its Bureau of Consular Affairs is experiencing technical problems with overseas passport and visa systems. This issue is not specific to any particular country, citizenship document, or visa category.